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Solarwinds Support

Loop1 Systems Premier SolarWinds Support

Premier SolarWinds Support

From time to time, even the most innovative and intuitive software products require support. Loop1 Systems provides premier levels of SolarWinds support that are delivered by SolarWinds Certified Professionals (SCP).

Loop1 Systems Premier Support customers have access to a dedicated SCP Engineer that can not only provide support for SolarWinds products, but also technologies whose performance provides the foundation of the entire Orion infrastructure. This includes the setup of the database, leveraging virtualization, report creation and providing guidance for your evolving network. Your dedicated SCP Engineer will not only help to mitigate a break/fix situation, they will also provide consultative insights gained from over 600 SolarWinds deployments performed each year.

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Support Package Details

Dedicated SolarWinds Certified Professional (SCP) Engineer

A single point of contact for your account with Loop1 Systems. All of our Engineers are SolarWinds Certified Professionals (SCP) who are dedicated to ensuring you and your systems are working efficiently by following the industries best known practices. Through real-world experience, our Engineers have gained immeasurable knowledge of all SolarWinds products and their capabilities. Your dedicated SCP Engineer will know you, your personnel, your policies, your projects, and your environment. Because they have this base knowledge, when there is a break/fix issue, the MTTR is greatly reduced since time is not wasted getting to know the environment and the other variables playing into the problem.

Staff Augmentation Hours

Understaffed? Need your resources working on more critical tasks? Don’t have enough time in the day to get the most out of your SolarWinds products? No problem! For an hour a day (Silver) or for 20 hours a month (Gold), Loop1 Systems will provide you with a dedicated SCP Engineer who will be there to help in any form or fashion to support your SolarWinds products. With an already established VPN connection, your SCP Engineer and Staff Augmentation Hour(s) can be utilized to:

  • Create a report or map prior to an important meeting
  • Add new users or add alerts to nodes
  • Build a dashboard for a new member of the team
  • Train new team members on SolarWinds software
  • Introduce new SolarWinds Products and Modules into production
  • Anything else you need assistance on with your SolarWinds Software

Break Fix Resolution

As more and more companies adopt SolarWinds for the monitoring of mission critical networks and applications, being down for any length of time is not a viable option for any IT team. Since your dedicated SCP Engineer will already know your environment and your SolarWinds deployment, precious time and money is not lost conveying this information during a crisis. Instead, your Engineer will immediately begin eliminating suspected causes of the problem until a resolution is found and your system is back up and running efficiently.

Mediate SolarWinds Support

Unfortunately not all problems can be fixed on the spot. In these scenarios, your dedicated SCP Engineer will pull the appropriate ticket with SolarWinds on your behalf and own it to closure. This frees up your staff to address other more critical tasks. As an authorized partner of SolarWinds, Loop1 Systems will leverage our resources to ensure your software and networks are back up and running as quickly as possible.

SolarWinds Consultation

Loop1 Systems not only offers support for your SolarWinds products but also for your specific environment and configuration. We deployed SolarWinds products in over 500 different environments last year alone and we are happy to share what we have learned from having this exposure to so many environments. Your dedicated SCP Engineer can predict your network’s growth through trending analysis and make recommendations based on their extensive knowledge and experience with SolarWinds software products.

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